All orders require a 50% non-refundable deposit. Goods will ship within the lead time specified. Lead times begin with the receipt of payment and order details. Goods will ship when invoice is paid in full.
Before shipping out of Italy, our pieces are manually assembled and individually controlled by our craftsmen to meet our standards of quality and precision. Because all of our products are hand-made, we are not able to offer returns.
WE ARE NOT RESPONSIBLE FOR THE FOLLOWING:
Damage caused by improper cleaning solutions or methods // Damaged caused by improper installation or assembly by customer or the customer's agent // Damage caused by exposure to weather or improper environment //Changes in the appearance of our concrete finishes. These are meant to age in appearance // Any cost of installation, removal, or re-installation // Restoration or repair work.
Damages must be documented and reported within 10 business days of receipt. Atelier d'Amis is not responsible for repair or replacement of damages reported after this time. If damage has occurred in shipping, all packaging must be retained by receiver. Failure to do so may invalidate any claim.